Building Strategic Commissioning Narratives: Shaping Local System Development

Programme Overview:

Demonstrate fundamental communication skills that build effective, therapeutic relationships within primary care and neighbourhood / integrated teams.The training is developed to support effective communication and collaboration within neighbourhood teams across primary care and community settings.

It focuses on how strong, inclusive communication enables joined-up working, supports prevention-focused care, and helps neighbourhood teams respond to the wider determinants of health affecting their local populations. It equips participants with practical skills to work confidently across organisational and professional boundaries, strengthening relationships between primary care, community services, local authorities and the VCFS sector.

By improving how teams communicate, coordinate and collaborate, the programme supports neighbourhood-based approaches that reduce inequalities and improve outcomes for patients and communities.

What Participants Will Explore

• Collaborative Communication: Explore communication approaches that strengthen interprofessional relationships and support effective teamwork.
• Integrated Neighbourhood Working: Understand how collaborative communication contributes to coordinated care and neighbourhood health models.
• Person-Centred Conversations: Develop approaches that support compassionate, inclusive, and culturally responsive communication.
• Reducing Communication Barriers: Reflect on common barriers to communication and strategies to improve understanding across services.
• Case-Based Learning: Apply learning through practical case studies and collaborative discussion activities relevant to primary care.
• Shared Decision-Making: Strengthen communication techniques that support partnership working with patients, carers, and colleagues.