Did Not Attend (DNA) Policy
Background and Context
Training costs the NHS a substantial amount of money. Whilst we endeavour to run courses in the most cost-efficient way, DNA rates still have an impact on both the funding available and the number of places available to everyone. There continues to be a high DNA rate and there is a need to look at what we can put in place to reduce this and make best use of public funding.
The Policy
To reduce the incidence of people not attending training events, NWL Training Hub have initiated a DNA Policy. This will hopefully deter more people from simply not attending the training they were booked on to or will encourage them to cancel within a reasonable time frame so as to enable another person to attend in their place.
Therefore, the following principles will apply when booking a training course:
- If you do not attend without giving two working days’ notice of your cancellation or non-attendance you will be marked as a DNA for the training.
- If you DNA three training courses you will receive a 6 month ban from attending any NWL Training Hub training.
- If the training or event you DNA costs more than £50 per head this will be chargeable either to yourself or to your employer, by booking onto this training you confirm that you have notified your employer and you jointly accept this liability.
When booking a course please do ensure you have your Practice Manager or line managers approval and it is documented on your practice calendar so everyone is aware you will be away from the practice during the training and not available to reduce the risk of being scheduled to work elsewhere during this time.
If you do DNA to a course that is more than £250 per head, you will be invoiced by Hillingdon Confederation and asked to repay the cost of the course within an accepted time frame, usually 30 days of receiving the invoice.
To be reviewed August 2026