Receptionist

Job Title: Receptionist (Reports to Practice Manager)

Location: Alperton Medical Centre

Job Type: Part Time (Thursday: 1:30 PM – 6:30 PM, Friday: 8:00 AM – 1:30 PM; plus possible holiday cover for team members)

Closing Date: 30/09/2026

Application Email/URL: nhsnwl.alpertonmedicalcentrenhs.net

Employer: Alperton Medical Centre

Recruiter Contact: Vindhya Chandrapala – [email protected]

Website: alpertonmedicalcentre.co.uk

Job Description

We are looking for a part-time medical receptionist at our practice, Alperton Medical Centre. We are a hardworking, warm, and friendly practice. Hours can be adjusted at the interview in discussion with the wider team. Experience in the Emis Web software system is valued. Please send your CV for consideration.

The purpose of this role is to:

  • Offer general assistance to the Practice team and project a positive and friendly image to the patients and other visitors, either in person or via the phone.
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice
  • Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

Duties and Responsibilities

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list.  Duties may be varied from time to time under the direction of the Practice Manager, depending on the current and evolving Practice workload and staffing levels:

  • Opening/closing or Practice premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the Practice appointments systems
  • Processing personal and telephone requests for appointments, home visits and telephone consultations and ensuring callers are directed to the appropriate healthcare profession
  • Processing and distributing incoming and outgoing correspondence
  • Taking messages and passing on information
  • Filing and retrieving paperwork including scanning
  • Registering new patients when necessary
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry including processing and recording information in according with Practice procedures
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Restocking clinical rooms as required
  • Monitor flow of patients into the waiting room and update patients when clinician is running late which may impact later appointments
  • Ensure that all patients who have appointments have successfully checked in
  • Keeping the Reception area, noticeboards and leaflet dispenser tidy
  • Call and recall patients relating to QOF requirements
  • Referrals to Community Teams
  • Booking Transport
  • Ad hoc duties as and when required by the Practice Team

Confidentiality

  • In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters.  They do so in confidence and have the right to expect staff will respect their privacy and act appropriately
  • In the performance of the duties outlines in this Job Description, the post holder may have access to confidential information relating to patients and their carers,  Practice staff and other healthcare workers.  They may also have access to information relating to the Practice as a business organisation.  All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues and other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

The post holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and or professional development
  • Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post holder will strive to maintain quality within the Practice and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and make suggestions on way to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients’ needs
  • Effectively manage own time, workload and resources

Communication

The post holder should recognise the importance of effective communication within a team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly

Practice System

EMIS Web