CARE COORDINATOR

Lilyville @ Parsons Green

The vacancy is still open until 30/9/2026.

Application process – CV to be emailed to [email protected].

Full Time – 37.5 hours per week Permanent

Salary: £24,784.50 per annum

About the role

Lilyville @ Parsons Green is looking for a friendly, reliable and motivated Care Coordinator to join our busy GP practice team.

Our Care Coordinators are an essential part of the practice. They are often the first point of contact for our patients and play an important role in ensuring patients receive the right support and are directed to the most appropriate service or healthcare professional.

This is a varied role involving patient reception, telephone enquiries, appointment booking, care navigation and general administrative duties.

You will work closely with GPs, nurses, pharmacists, healthcare professionals, care coordinators and the wider practice team to provide an efficient, safe and patient-focused service.

Working hours

The practice provides services during the following hours:

Normal Working Hours

Monday to Friday: 8.00am – 6.30pm

Extended Working hours

Monday to Friday 6:30pm – 7:30pm

Saturday: 8.30am – 2.30pm Sunday: 8.30am – 2.30pm

Your working hours will be 37.5 hour per week, with hours worked on a rota basis. The successful candidate must be flexible to work a combination of early, daytime, late and weekend shifts according to the practice rota.

Key responsibilities

The successful candidate will:

· Welcome patients and provide a friendly and professional reception service.

· Answer telephone calls and deal with patient enquiries appropriately.

· Book, cancel and amend appointments using SystmOne.

· Care navigate patients to the most appropriate clinician or service.

· Deal appropriately with urgent requests in accordance with practice procedures.

· Provide patients with information about practice and NHS services.

· Process administrative and prescription requests.

· Maintain accurate and confidential patient information.

· Support clinicians and the wider practice team.

· Deal professionally with challenging or distressed patients.

· Assist with the smooth running of the reception area.

· Work as part of the extended-hours service, including weekend working.

· Follow all practice policies and procedures.

About you

We are looking for someone who:

· Has excellent communication and customer service skills.

· Is friendly, approachable and professional.

· Can remain calm and polite under pressure.

· Has good IT and administrative skills.

· Is organised and able to prioritise their workload.

· Can work independently and as part of a team.

· Understands the importance of confidentiality.

· Has a caring, respectful and non-judgemental approach.

· Is reliable, punctual and flexible.

· Is willing to work early, late and weekend shifts.

· Is keen to learn and develop within primary care.

Previous GP practice or NHS experience would be desirable, but training will be provided for the right candidate.

What we offer

· A friendly and supportive practice environment.

· Full induction and role-specific training.

· Opportunities for learning and development.

· Regular support and supervision.

· A varied and rewarding role in primary care.

· The opportunity to develop your career within general practice.

· NHS Pensions

If you are enthusiastic, organised and enjoy helping people, we would like to hear from you.

Lilyville @ Parsons Green is committed to providing an inclusive and respectful working environment and welcomes applications from all suitably qualified candidates.