Customer Service Training for Reception and Admin staff


9:30 am - 12:30 pm


Bookings closed

The workshop is trainer led and use actors to play out difficult situation that take place between staff and patients.

Activities will include the following:-

  • Personal impact
  • Questioning & Listening
  • Managing telephone calls
  • Dealing with vulnerable patients
  • Empathy & Confidentiality
  • Being clear and concise

The planned outcomes are as follows:-

  • An understanding of what makes for a good patient experience.
  • Knowing how you communicate now – what works and doesn’t work
  • Doing more of what works – especially the stuff that’s uniquely you!

This training will be hosted online via a Zoom Link which will be sent to you 48 hours before the session begins via NHS Email & Calendar Invite

Useful links for your reference;
Training Etiquette
Event Booking FAQs
DNA Policy



This event is fully booked.