Customer Service Training for Reception and Admin staff

The workshop is trainer led and use actors to play out difficult situation that take place between staff and patients.

Activities will include the following:-

• Personal impact
• Questioning & Listening
• Managing telephone calls
• Dealing with vulnerable patients
• Empathy & Confidentiality
• Being clear and concise

The planned outcomes are as follows:-

• An understanding of what makes for a good patient experience.
• Knowing how you communicate now – what works and doesn’t work
• Doing more of what works – especially the stuff that’s uniquely you!

This training will be hosted online via a Zoom Link which will be sent to you 48 hours before the session begins via NHS Email & Calendar Invite

Useful links for your reference;
Training Etiquette
Event Booking FAQs
DNA Policy