Difficult Situations Training for Reception and Admin Staff

Activities will include: Managing conflict and difficult patients / Resilience – developing coping strategies

Learning Outcomes: How to handle a difficult patient or situation / Improved questioning and listening skills

Further Information: Please ensure you have access to a Web Cam and Mic as this is an interactive ‘Camera’s On’ Training. This Training will be delivered via Zoom, this will be sent out both via email and calendar invite.

NWL Training Hub DNA Policy : https://nwltraininghub.co.uk/dna-policy/

Cost for non-attenders will be £42.00