Telephone Triage Training for Reception and Admin staff

Aim of Session: To develop confidence in managing triage

The learning outcomes from this training are:

• Understood what telephone triage is and what it is not.
• How the process works.
• Listened to patient and staff experiences.
• Experience telephone triage.
• Be familiar with the benefits of telephone triage

• Teams/Zoom link will be sent a day before the event via email and a calendar invite
• Cost for non-attenders will be £50.00
• Please log in 10 minutes prior to session for a prompt start,
• Please ensure you have access to a Web Cam and Mic as this is an interactive ‘Camera’s On’ Training

Useful links for your reference;
Training Etiquette
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